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uscis customer Service Number


Welcome to the home page of the National Customer Service Center (NCSC) Or Also uscis customer Service Number And Also number for ins.

uscis customer Service Number

Through these NCSC, we provide nationwide assistance by telephone to customers calling from within these United States about immigration services and benefits. Service is available in English and Spanish.

The NCSC gives customers throughout the country another way to get consistent, accurate information and assistance on immigration services and benefits. We know that service by phone may be more convenient than having to write and wait for a reply, or having to take time off from work to go to the nearest Immigration office.

Numbers to Call

You can call U.S. Citizenship and also Immigration Services (USCIS) toll-free for automated information and live assistance concerning immigration Services and Benefits within the U.S., including Puerto Rico, Guam, and the U.S. Virgin Islands.

Our number is: 1 (800) 375-5283
TTY (for customers with disabilities): 800-767-1833
VRS (English or Spanish): 877-709-5797 
VRS (Voice Carry-Over): 877-709-5801

If you are outside these United States and have filed an application or petition with a USCIS Service Center, you can call 212-620-3418 to check the status of your case. This number provides automated information only. There is no live assistance available at this number about.

If you are outside the United States and need more information concerning United States immigration, please contact the USCIS international field office with jurisdiction over your location or the closest U.S. Embassy or Consulate.

Hours of Operation

uscis customer Service Number Customers can access automated information through a menu of automated options 24 hours a day, 7 days a week. During regular business hours, customers who need more information or assistance can be transferred to a customer service representative.

uscis customer Service Number

Live assistance is available Monday through Friday as follows:

Days Customer Calling From Hours of Operation
Monday – Friday Alaska 8 a.m. to 6 p.m. local time
Hawaii 8 a.m. to 4 p.m local time
7:00 AM to 3 p.m local time
Puerto Rico and the U.S. Virgin Islands 9:00 AM to 8 p.m local time
Anywhere else in the United States 8 a.m. to 6 p.m local time
Guam live assistance is available Tuesday through Friday, 7 a.m. to 2 p.m. local time
Commonwealth of the Northern Mariana Islands (CNMI)


The best times to call the NCSC for personal assistance are Tuesday through Friday about uscis customer Service Number.

Automated Services and Live Assistance

Customers can access automated information through a menu of automated options 24 hours a day, 7 days a week, to:

  • Learn about basic eligibility; learn about basic filing and other procedures; and to order forms. (See also Immigration Services and Benefits, How Do I …?s and Forms, Fees and Filing Locations.)
  • Learn about certain procedures in your local Immigration office, including location and hours of operation. (See also Field Offices.)
  • Obtain case status, IF you filed electronically, OR filed at a Service Center AND have a receipt / tracking number (for example: “EAC0305066165”)

During regular business hours customers who need more than automated information and help can be transferred to a customer service representative.

Assistance on Pending Applications By Phone

In addition to general information and assistance, customers with a pending application for an immigration benefit can handle the following kinds of transactions simply by calling the NCSC. When you call, please have your A-number, any receipt number issued by Immigration, and the last notice you received about your case.

Change of Address – for Applications or Petitions pending at a Service Center

If you have a pending application or petition at a service center, call uscis number the NCSC toll-free number at 1-800-375-5283 when you move to report your address change.

Please note that every alien must report a change of address whenever he or she moves. Special registration address change requirements also apply to some aliens. Note you are required to file a Form AR 11, Change of Address Form.

Change of Address – for Other Applications Filed at Local Offices or Asylum Offices

Please write your local Immigration office whose address may be found in the “About Us” section of the Field Offices pages.

Be sure to:

  • Address your letter as such:

Immigration Office or Asylum Office (for example, Boston Office, or Miami Asylum Office)
123 Main Street, City, State, Zip
Attention: Change of Address

  • Include in your letter: your name as it appears on the application, your 8 or 9 digit A-Number, and your OLD and your NEW address.

Note you are required to file a Form AR 11, Change of Address Form.

Request for Emergency Rescheduling of an Appointment

uscis number Please make every effort to appear for your scheduled appointment for fingerprinting, interview, or other processing. Failure to appear can delay processing of your case, and can result in your not receiving the benefit for which you applied. However, if an emergency arises and you absolutely cannot make your appointment, follow any reschedule instructions on your appointment notice.  The local USCIS office will make the final decision whether to reschedule your appointment.

General Case Status Checks

At this time uscis number these NCSC provides specific information about the status of an individual application by phone IF you electronically filed, OR filed at a Service Center AND have a receipt / tracking number.

The NCSC can answer many questions about case status for customers who:

  • have a pending application or petition at service center for naturalization, or
  • filed another kind of application at a local USCIS office.

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